New York City's Trusted
Appliance Repair Team
We are ProFix NYC — a locally owned appliance repair company serving New York City since 2008. Over 18 years, 50,000+ repairs, and a 4.9-star reputation built one customer at a time.
Our Story
ProFix NYC started in 2008 with a single technician and a used service van. Marcus Reid had spent a decade repairing appliances for a national chain and saw the same problem everywhere — customers waiting weeks for appointments, paying inflated prices, and dealing with technicians who couldn't even name the part they replaced.
He launched ProFix with a different model: neighborhood technicians who live near the customers they serve, fast same-day availability, and a flat-rate pricing structure that eliminates the guesswork. The first year we completed 300 repairs across New York City. By 2014 that number was over 3,000 per year.
Today ProFix NYC is New York City's highest-rated appliance repair company, with 50,000+ repairs completed and a team of factory-trained technicians covering every zip code in the area.
ProFix founded by Marcus Reid in New York City, NY — 1 technician, 1 van.
Expanded to cover all of New York City. Hired first two technicians.
Reached 10,000 repairs completed. Opened dedicated commercial service division.
Expanded to cover all Brooklyn and Queens neighborhoods.
Maintained full operations through pandemic — essential service designation.
Surpassed 40,000 lifetime repairs.
50,000+ repairs completed. Serving 200+ cities across New York City and beyond.
How We Work
The standards every ProFix NYC technician holds on every visit.
Fix It Right First Time
We don't rush. Every repair is diagnosed properly so you don't call us back for the same problem.
Upfront Pricing Always
You approve the quote before any work begins. No hidden fees, no surprises on the invoice.
We Respect Your Home
Uniformed technicians, marked vehicles, shoe covers, and a clean workspace — every visit.
Warranty You Can Count On
90-day parts warranty and 30-day labor warranty on every repair. We stand behind our work.
Meet the Team
Factory-trained technicians who live and work across Brooklyn and Queens.
Anthony DeLuca
Founder & Lead Technician
With ProFix since 2009
Anthony grew up in Brooklyn and spent a decade repairing appliances for a national chain before founding ProFix NYC. His rule: diagnose it correctly the first time, every time.
Grace Kim
Senior Appliance Technician
With ProFix since 2013
Grace specializes in compact and built-in appliances common across Brooklyn apartments. She navigates tight kitchens and pre-war layouts better than anyone on the team.
Reuben Santos
Commercial Repair Specialist
With ProFix since 2017
Reuben handles all commercial accounts from Flushing restaurants to Brooklyn laundromats. He understands NYC health codes and keeps equipment running on tight schedules.
Maya Osei
Customer Experience Manager
With ProFix since 2020
Maya coordinates every appointment end-to-end — including super access, co-op board documentation, and building entry logistics. No detail falls through the cracks.
Licenses & Credentials
Where We Serve
We cover all of Brooklyn and Queens, NY — from Park Slope and Williamsburg to Flushing, Forest Hills, and South Queens.
Ready to work with us?
Same-day service · All brands · 90-Day Parts & 30-Day Labor Warranty