Why is my freezer not freezing?

Common causes of a freezer not freezing include: dirty condenser coils, a failed evaporator fan, a broken defrost thermostat, or a failing compressor. We carry parts for all major brands and offer same-day service throughout New York City.

Why is there excessive frost buildup in my freezer?

Excessive frost buildup is usually caused by a failed defrost heater, a bad defrost thermostat, or a faulty defrost timer/control board. A damaged door gasket that lets in humid air is also a common cause in NYC apartments where doors are opened frequently.

How often should I defrost my manual-defrost freezer?

Defrost when frost buildup exceeds 1/4 inch — typically every 3–6 months. If you're defrosting more frequently, it may indicate a door seal issue. We can inspect and replace gaskets if needed.

Are you certified to repair True appliances?

Yes. Our technicians are factory-trained and certified for True appliances. We use genuine OEM True parts for all repairs, which is required to maintain your warranty and ensure the highest quality repair.

How much does it cost to repair a True appliance?

Repair costs vary by appliance type and issue. Typical True appliance repairs in New York City range from $120 for simple fixes to $450+ for compressor or control board replacements. We provide an exact upfront quote before starting any work.

How quickly can you come to my home in New York City?

In most New York City zip codes we offer same-day service. Call before noon and we can usually have a technician at your door within 2–4 hours. We service all Brooklyn (112xx) and Queens (113xx–114xx) zip codes.

Do you carry parts on the truck?

Yes. Our technicians stock the most commonly needed replacement parts for all major brands. Most New York City repairs are completed in a single visit — no waiting for parts to be ordered.

Zip Code 10025Upper West Side, NYResidential

Residential True Freezer Frost Forming Despite Defrost System Working — Upper West Side ZIP 10025, NYC

Name: ProFix NYC — Upper West Side 10025
Address: 26 Court St, Suite 400, Upper West Side, NY, 11201, US
Telephone: (929) 699-8358
Price range: $$

The defrost system is operational but frost still accumulates faster than normal between defrost cycles. Our True-certified technicians serve residential customers in zip code 10025 (Upper West Side, NY) with same-day availability.

$150–$400

Typical cost

1–2 hours

Repair time

90-Day

Warranty

True-certified technicians
Residential service — serving zip 10025 same-day
Genuine OEM replacement parts
Upfront pricing — no hidden fees
90-day parts & 30-day labor warranty
In-home service — no hauling

Certified & Insured

Call (929) 699-8358

Mon–Sat 7am–8pm · Sun 9am–5pm

Schedule Your Repair

1st Appointment

$15 OFF

off repair cost

Return Customer

$20 OFF

off repair cost

Veteran & Military

$20 OFF

off repair cost

Senior (65+)

$20 OFF

off repair cost

Service Type

What type of service do you need?

Or call us directly:

(929) 699-8358

50,000+

Repairs Done

Same Day

Available

90-Day

Parts Warranty

$250–$750

Avg Cost

Why Is Your True Freezer Frost Forming Despite Defrost System Working?

The defrost system is operational but frost still accumulates faster than normal between defrost cycles.

Common Causes in Upper West Side

1Door gasket worn — humid New York City air entering faster than defrost can handle
2Defrost cycle interval too long for New York City's conditions
3Door opened very frequently admitting large amounts of humid air each time
4Freezer in unconditioned garage where ambient humidity is very high
5Control board not running defrost cycles frequently enough for New York City's summer

Upper West Side technicians arrive stocked with parts for same-day completion.

How We Fix It

Our technician will test gasket integrity, defrost cycle frequency settings, and placement environment to determine why frost is accumulating faster than expected.