Residential Sub-Zero Ice Maker Not Making Cube Ice — Making Flakes Instead — Flushing ZIP 11367, NYC

Small or hollow ice cubes usually indicate low water pressure or a partially clogged water inlet valve. Mineral deposits can clog the small screens in water inlet valves over time. We clean or replace the valve and flush the water line.

The most common causes are a failed water inlet valve, a broken ice maker module, a clogged water filter, or a freezer temperature that's too warm (above 10°F). We carry parts for Samsung, LG, Whirlpool, GE, and most major brands.

Off-tasting ice is usually caused by a dirty or old water filter, a contaminated water line, or mold in the ice maker bin. Replace your water filter every 6 months, sanitize the ice bin, and flush the water line. If the issue persists, the filter head or water line may need replacement.

Yes. Our technicians are factory-trained and certified for Sub-Zero appliances. We use genuine OEM Sub-Zero parts for all repairs, which is required to maintain your warranty and ensure the highest quality repair.

Repair costs vary by appliance type and issue. Typical Sub-Zero appliance repairs in New York City range from $120 for simple fixes to $450+ for compressor or control board replacements. We provide an exact upfront quote before starting any work.

In most New York City zip codes we offer same-day service. Call before noon and we can usually have a technician at your door within 2–4 hours. We service all Brooklyn (112xx) and Queens (113xx–114xx) zip codes.

Yes. Our technicians stock the most commonly needed replacement parts for all major brands. Most New York City repairs are completed in a single visit — no waiting for parts to be ordered.