Bertazzoni Washer Spider Arm / Drum Support Broken in Forest Hills, NY

Mold and mildew growth inside the drum and door seal — especially in front-load washers — is the main cause of bad odors. NYC apartment humidity can worsen this. Leave the door open between cycles and run a monthly cleaning cycle. If the smell persists, the gasket or drum may need professional cleaning or replacement.

Detergent residue is common in apartment washers that are overloaded or use too much detergent. HE (high-efficiency) front-load washers in particular require HE detergent in small amounts. Mineral buildup can also clog the drum spray ports — we can descale and clean the internals.

Drainage issues are very common in NYC apartment washers. A clogged pump filter (often from coins, lint, or small items), a failed drain pump, or a kinked drain hose are the most frequent causes. We'll diagnose and clear the drain, replace the pump if necessary, and do a full drainage test before leaving.

Violent shaking is caused by worn shock absorbers, broken drum support bearings, or an unleveled machine. In NYC apartments, floor vibration can make this worse and disturb neighbors. Our technicians level, inspect bearings, and replace shocks or suspension rods as needed.

Compact front-load washers from LG and Samsung are popular in NYC for their space efficiency and quiet operation. Bosch compact washers also perform very well in apartments. Our technicians can advise on maintenance routines to maximize washer life in NYC conditions.

In most New York City zip codes we offer same-day service. Call before noon and we can usually have a technician at your door within 2–4 hours. We service all Brooklyn (112xx) and Queens (113xx–114xx) zip codes.

Yes. Our technicians stock the most commonly needed replacement parts for all major brands. Most New York City repairs are completed in a single visit — no waiting for parts to be ordered.

We repair all major appliance brands including Samsung, LG, Whirlpool, GE, Maytag, Bosch, KitchenAid, Frigidaire, Sub-Zero, Wolf, Viking, Miele, and more. In NYC we also service compact European-style appliances common in Brooklyn and Queens apartments.